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Privacy Policy

Principles of working with your data

We are Online Empire s.r.o., with its registered office at Bořivojova 878/35, Žižkov (Prague 3), 130 00 Prague, Company ID:02082870  ,e-mail support@trungnguyen.eu

We operate an e-shop on the website www.trungnguyen.eu 

We process some personal data to provide the sale of goods and operate our website. 

The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR")

 

I.                  Processing of personal data

A. Processing of personal data when using the contact form

If you inquire about our products and services, we will work with your contact details that you provide to us, mainly via the inquiry form. These are: name and surname, email, telephone.    

     For what reason?

                    On what legal basis?

This is processing based on Article 6(1)(b) GDPR – performance of a contract, or taking measures before concluding a contract at your request.

            How long will we process personal data?

If we do not establish further cooperation, we will process your data for a maximum of 5 years from our last communication.

B. Processing of personal data in the event of a purchase 

If you make a purchase from us, we will process the data you provide to us. These are mainly billing information: name, surname, address, email and telephone number.

     For what reason?

We need to process personal data to fulfill our contract - to deliver our goods to you. We will also communicate with you via the contact details regarding the status of your order, or regarding complaints or your questions.

We will further process personal data to fulfill our obligations under the law (mainly for accounting and tax purposes, or for handling complaints).

             On what legal basis do we process personal data?

This is processing based on Article 6(1)(b) GDPR - performance of the contract and Article 6(1)(a c) GDPR – fulfillment of our legal obligation.

            How long will we process personal data?

For the duration of our service and then 5 years from the last provision of such service or delivery of goods.

C. Newsletters (commercial communications)

If you are a purchasing customer and you have not prohibited us from doing so when purchasing, we will use your email address to send you our news.

            On what legal basis?

This is permitted by the provisions of Section 7(3) of Act No. 480/2004 Coll., on certain information society services, unless you have prohibited us from doing so when making a purchase.

              How long will we process personal data?

5 years from your last purchase. You can unsubscribe from the newsletter at any time via email or contact us at: support@trungnguyen.eu

 

II.              Who will have access to the data?

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>Your data will remain with us. However, we do have some companies or other people working for us who have access to your data because they help us run our e-shop. They are:

  • operator of the e-shop platform Shoptet (company Shoptet a.s., with its registered office at Dvořeckého 628/8, Břevnov, 169 00, Prague 6, Company ID 289 35 675, the company is registered with the Municipal Court in Prague, Section B, File 25 395)
  • companies involved in the dispatch of goods DPD (Direct Parcel Distribution CZ s. r. o., Modletice 135, 251 01 Říčany u Prahy, Company ID: 61329266, VAT Number: CZ61329266)
  • companies involved in the dispatch of Shoptet payments
  • provider of the e-mailing service Leadhub (Company ID: 044 66 683, with registered office at Štefánikova 16/29, Smíchov, 150 00 Prague 5)

We process personal data within the European Union, and in the case of Google and Facebook also within the USA.

III.          What else you should know

We have a designated Data Protection Officer in our company.

There is no decision-making based on automated processing or profiling in our company.

If you have any questions about personal data, please contact us at support@trungnguyen.eu  or call us at +420 702 287 464.

IV.          Use of cookies

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognizes them on each subsequent visit. 

Cookies perform various tasks, such as enabling efficient navigation between websites, remembering your preferences and generally improving the user experience. They can also ensure that online advertisements are better tailored to you and your interests.

We use the following cookies on the website:

  • Essential cookies: are necessary for the operation of the website, for example, allowing you to log in to secure areas of the website and other basic website functionality. This category of cookies cannot be disabled.
  • Analytical/statistical cookies: for example, they allow us to recognize and determine the number of visitors and monitor how our visitors use the website. They help us improve the way the site works, for example, by making it easier for users to find what they are looking for. We only run these files with your prior consent.
  • Advertising cookies: are used to track preferences and allow us to display advertising and other content that best matches your interests and online behavior. We only run these files with your prior consent.

Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.

Cookies used:

 

Technical name

Publisher

Purpose of cookies

Duration

Google Analytics

Google LLC

Improving our services. For this purpose, Google Analytics collects data about the visitor's browsing on the website.

Relational

Facebook Analytics

Meta Platforms, Inc.

Improving our services. For this purpose, Facebook collects data about the visitor's browsing on the website.

Relational

 

Further information about cookies and their current list can be found in individual internet browsers, most often in the Developer Tools item.

Consent can be expressed via a checkbox contained in the so-called cookie bar. You can also subsequently refuse cookies in your internet browser settings, or set the use of only some.

More infoInformation on managing cookies in individual browsers can be found at the following links:

V.           Your rights in relation to the processing of personal data

The GDPR Regulation gives you, among other things, the right to contact us and request information about what personal data we process about you, to request access to this data and have it updated or corrected, or to request restriction of processing, you can request a copy of the personal data being processed, to request that we erase your personal data in certain situations, and in certain cases you have the right to data portability. You can object to processing based on legitimate interest.

If you believe that we are not handling your data correctly, you have the right to file a complaint with the Office for Personal Data Protection, or to take your claims to court.

These terms and conditions are effective from 1.7.2026

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